Privacy Policy

Welcome to Phone Repair Centre. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services, either in-store, through our website, or via other means of communication.

By using our services, you consent to the practices described in this policy.

1. Information We Collect

When you visit our store, use our website, or contact us, we may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and physical address.
• Device Information: Device make, model, serial number, and issue descriptions provided for repair.
• Payment Information: Payment method details (note: we do not store credit/debit card information).
• Service History: Details of previous repairs, purchases, and communications.
• Website Usage Data: IP address, browser type, device information, and usage patterns (collected via cookies and similar technologies).

2. How We Use Your Information

Our Phone Repair Centre uses your personal data solely for legitimate business purposes and service delivery. This includes:

• Processing repair orders and product sales
• Communicating updates, service confirmations, and repair statuses
• Issuing invoices and handling payments or refunds
• Managing warranty claims and service records
• Responding to customer inquiries and support requests
• Improving the quality of our services and website experience

We do not sell, rent, or trade your personal data with third parties.

3. Data Storage and Protection

We take the security of your personal information seriously. All personal data is stored securely, and we employ appropriate technical and organizational measures to protect it against unauthorized access, disclosure, or misuse. Access to customer data is restricted to authorized personnel only and used strictly for service-related purposes.

4. Sharing Your Information

We may share your personal information with third parties only in the following cases:

• Service Partners: Trusted vendors involved in order fulfillment (e.g., courier services).
• Legal Requirements: If required by law or to respond to valid legal processes.
• Consent-Based Sharing: When you have given us permission to share your information for specific purposes.

We do not share your data for marketing purposes without your explicit consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purpose it was collected for, including legal, accounting, or reporting obligations. For example, we may retain repair records for warranty validation or service history reference.

6. Your Rights

As a customer, you have the right to:

• Access the personal information we hold about you
• Request corrections to your information if it is inaccurate
• Request deletion of your information, subject to legal or service-related obligations
• Opt-out of any direct communications (where applicable)

To exercise any of these rights, please contact our support team using the contact details below.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. By using our website, you consent to the use of these technologies. You can manage or disable cookies through your browser settings.

8. Changes to This Policy

Phone Repair Centre reserves the right to update this Privacy Policy at any time. When changes are made, we will revise the “Effective Date” above and post the updated version on our website. Continued use of our services indicates your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact: